Returns & Exchanges
At Coco Market, we stand behind the quality of our gourmet food products and offer a 30-day satisfaction guarantee. Due to the perishable nature of our items, please review our streamlined process for reporting damaged goods or requesting refunds.
Contact Support
Email our customer service team within 48 hours of delivery if your items are damaged, missing, or incorrect.
Provide Evidence
Include your order number and clear photographs of the packaging and product labels to help us verify the issue.
Review Process
Our quality assurance team will review your claim within 2 business days to determine eligibility for a refund or replacement.
Resolution
Once approved, we will issue a credit to your original payment method or ship a replacement at no additional cost to you.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing